--- title: Comment Templates description: How to create and use comment templates --- [Skip to content](https://helpcenter.getflowpath.com/how-do-i-use-comment-templates-and-requester#main-content) [![flowpath\_kb\_logo\_tagline-1](https://helpcenter.getflowpath.com/hs-fs/hubfs/flowpath_kb_logo_tagline-1.png?width=550&height=99&name=flowpath_kb_logo_tagline-1.png)](https://www.getflowpath.com/) Open main navigation Close main navigation How can we help you? - There are no suggestions because the search field is empty. 1. [FlowPath Knowledge Hub](https://helpcenter.getflowpath.com/?hsLang=en-us) 2. ["How To" Guides](https://helpcenter.getflowpath.com/how-to-guides?hsLang=en-us) # Comment Templates ## Save the work order updates you send most often as templates, and use @requester to reach the person who asked for the work. If your team types the same updates over and over ("Parts are on order," "We'll be on site tomorrow morning," "This one's all fixed!"), comment templates save you the typing. Write a comment from a saved template in a couple of clicks, then tweak it if you need to before posting. ### Why use comment templates? - **Save time.** Common updates go out in seconds instead of being retyped on every work order. - **Keep updates consistent.** Everyone on your team sends the same clear, friendly message. - **Keep requesters in the loop.** Pair a template with @requester so the person who asked for the work actually sees the update. ### Create a comment template ### How do I use comment templates? #### Step 1: Turn on comment templates 1. Go to **Global Settings** \> **Work Orders**. 2. Turn on **Show Comment Templates**. #### Step 2: Create a template 1. Click **Create New**. 2. Give your template a name, like “Parts on Order” or “Work Complete.” 3. Write your message. You can use rich text to add formatting like bold, bullets or links. 4. Add any merge fields you want (see below). 5. Want your whole team to use it? Check **Share with teams**. #### Step 3: Use a template on a work order Once templates are turned on, you’ll see **Create Template** at the top of the comment box on any work order. Pick the template you want, tweak the text if you need to, and post. #### Merge fields Merge fields fill in the work order’s details for you, so one template works on every work order. Click a merge field to add it to your template. When you use the template on a work order, FlowPath swaps each field for that work order’s information. | Merge field | What it fills in | | --- | --- | | | The work order number | | | The work order name | | | The current status | | | The work order category | | | The location | | | The location’s address | | {} | The account (building or site) | | | The equipment on the work order | | | Who the work order is assigned to | | | The requester’s email | | | The assigned vendor | | | The scheduled date | | | The date the work order was completed | | | The date the work order was created | | | Today’s date | | | Your name (the person posting the comment) | **Example:** say your template reads: > Hi! Work order for is now . We’ll be on site . - When you post it, it comes out as: > Hi! Work order 10482 for Room 145 is now Scheduled. We’ll be on site 11/04/2026. - Kait Costa The work order details and date in the example are made up to show how the fields fill in. ### Use a template on a work order 1. Open the work order and scroll to the comments under **Activity**. 2. Select a template. 3. Edit the text if you need to, then post your comment. ### Reach the requester with @requester Type **@requester** in a comment to notify the person who submitted the work order. You don't need to look up their name or email. It works alongside the other mentions you already know: - **@name or email** - notifies a specific team member - **@here** - notifies everyone involved in the work order - **@watchers** - notifies the work order's watchers - **@requester** - notifies the person who asked for the work **Tip:** Add @requester right into your templates for updates you always want requesters to see, like "This work order is complete." ### Related articles - [Tagging or Mentioning Team Members in Work Order Comments](https://helpcenter.getflowpath.com/tagging-or-mentioning-team-members-in-work-order-comments-flowpath-help-center?hsLang=en-us) - [How to Bulk Add Comments to Work Orders](https://helpcenter.getflowpath.com/how-to-bulk-add-comments-to-flowpath-work-orders-flowpath-help-center?hsLang=en-us) Need help setting up templates for your team? 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