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Using NFC Tags to Trigger Work Orders or Forms in FlowPath | FlowPath Help Center

Using NFC Tags to Trigger Work Orders or Forms in FlowPath

Learn how to use NFC tags with FlowPath to quickly create work orders, trigger request forms, or open asset records by tapping a phone on equipment or locations.

NFC (Near Field Communication) tags can be used with FlowPath to make reporting issues and completing tasks faster for technicians and staff. By placing NFC tags on equipment, rooms, or key locations, users can simply tap their phone to instantly open a work order request, text message, or form tied to that specific asset or location.

This removes the need to search through the system and ensures requests are always connected to the correct equipment or area.

How NFC Tags Work with FlowPath

When a phone taps an NFC tag, it opens a programmed action such as:

  • A text message to your FlowPath request number

  • A dedicated FlowPath form (for work order requests, or public event calendars)

  • A direct link to a specific asset, location, or request page

A text message to your FlowPath request number

A dedicated FlowPath form (for work order requests, or public event calendars)

A direct link to a specific asset, location, or request page

This allows staff to quickly submit information from the field with minimal steps.

Common Ways Customers Use NFC Tags

Trigger Work Orders via Text

Teams often program NFC tags to open a pre-filled text message to their FlowPath request number. The user simply taps the tag, adds a short description of the issue, and sends the message.
​

If AI Automation is enabled, FlowPath can then:

  • Parse the message

  • Attach the request to the correct asset, location, category, etc.

  • Assign the appropriate team

  • Trigger alerts or workflows automatically

Parse the message

Attach the request to the correct asset, location, category, etc.

Assign the appropriate team

Trigger alerts or workflows automatically

This creates a simple tap → report → automated workflow process.

Launch a Dedicated Request or Inspection Form

NFC tags can also open a specific FlowPath form tied to an asset, area, or workflow. This is useful for:

  • Equipment inspections

  • Maintenance checklists

  • Cleaning or custodial reporting

  • Safety or incident reporting

Equipment inspections

Maintenance checklists

Cleaning or custodial reporting

Safety or incident reporting

Users tap the tag and complete the form directly on their device.

Open Equipment or Location Pages

Some teams use NFC tags to link directly to equipment profiles or location pages in FlowPath. This allows technicians to quickly:

  • Review asset details

  • View maintenance history

  • Create a new work order

  • Update equipment information

Review asset details

View maintenance history

Create a new work order

Update equipment information

Benefits of Using NFC Tags

Implementing NFC tags can help teams:

  • Reduce time spent searching for equipment or locations in the system

  • Improve request accuracy by tying reports directly to the correct asset

  • Simplify reporting for technicians and staff in the field

  • Increase adoption by making workflows quick and intuitive

  • Enhance automation when combined with FlowPath AI parsing and workflows

Reduce time spent searching for equipment or locations in the system

Improve request accuracy by tying reports directly to the correct asset

Simplify reporting for technicians and staff in the field

Increase adoption by making workflows quick and intuitive

Enhance automation when combined with FlowPath AI parsing and workflows

Best Practices

  • Place NFC tags directly on equipment or near frequently reported areas

  • Use durable tags for outdoor or high-touch environments

  • Test tags after programming to ensure they open the correct link or action

  • Train staff on the simple tap-to-report workflow

Place NFC tags directly on equipment or near frequently reported areas

Use durable tags for outdoor or high-touch environments

Test tags after programming to ensure they open the correct link or action

Train staff on the simple tap-to-report workflow

Example Use Cases

Customers commonly use NFC tags for:

  • Badge stickers for easy work order submission

  • HVAC, pumps, and mechanical equipment

  • Classrooms or offices for issue reporting

  • Restrooms and common areas

  • Hotel rooms or retail spaces

  • Inspection checkpoints

Badge stickers for easy work order submission

HVAC, pumps, and mechanical equipment

Classrooms or offices for issue reporting

Restrooms and common areas

Hotel rooms or retail spaces

Inspection checkpoints

Interested in Implementing NFC Tags?

If you're interested in implementing NFC tags with your FlowPath workflows, our team is happy to help.

Reach out to support@getflowpath.com or contact your dedicated Customer Success Manager to discuss setup options and best practices for your environment.


They can help you determine the best workflows, tag placement strategies, and automation opportunities to get the most value from this implementation.